Chapter 1
The multiple impacts of regular, sincere and personal appreciative feedback are what can change the way it feels to work in healthcare.
Appreciated people feel better about their job, it boosts productivity and the way they do their work.
Giving appreciative feedback is a great way to build your feedback muscles.
Saying thank you is a cue for safety and a sign of belonging.
Acknowledging what you want means you get more of it.
It creates a win-win for you.
This course is an introduction to the why, what and how of appreciative feedback. Using approaches and methods I have learnt from years of building high-performing teams and creating cultures of safety and belonging.
You’ve got 4 short videos:
Welcome to the course: An introduction and overview.
The Why of Appreciative Feedback: Always start with why.
The What of Appreciative Feedback: What does it include?
The How of Appreciative Feedback: How do you actually do it?
Practice: Encouragement to give it a go and keep at it
This is something you can do alone and put into practice straight away.
It’s also a great way to connect as a team. Watch the video together in a regular meeting. Practice with each other, and start to feel and see the immediate impact that personal, specific acknowledgement has on people.
Once you click complete and continue, you’ll get taken to the video - all you do is hit play, and you’re away.
Next up are a collection of additional resources, further reading and the links to the people and places who have helped me build this into the work that I do. If you want to go deeper, build your confidence and explore the topic of feedback from a wider perspective.
As feedback is one of the keys to development and improvement, your feedback on this course will help me evolve and create useful and helpful resources for all of you working and leading in healthcare.
