Tools for Feedback

The feedback from my email about being out of my comfort zone and briefly mentioning my sinking ship experience was truly touching. Feedback then became a theme for the week, talking about giving and receiving feedback has been everywhere for me. I was very grateful for the feedback, some comments blew me away, others felt like a hug of kindness and empathy. Receiving positive feedback is often not talked about or practiced as much as constructive feedback. When we know that successful teams need 3-6 times more positive feedback than negative or constructive feedback we need to sit up and become experts in both giving and receiving the gratitude and thanks of our colleges. 

It was a pleasure this week to be part of a group exploring feedback and looking at the impact different types of feedback produces. For our positive acknowledgments lets make it specific and clear so that the positive actions repeat and grow.

For those at Auckland District Health Board the values workshops have given us two easy to use models or tools for giving feedback. The ABC (Action, Benefit, Continue) approach for positive feedback and appreciation and the BUILD tool (Behavior, Understand, Impact, Listen, Different next time) for constructive and behavior change feedback. 

Another feedback tool can be simply - What went well, What didn't go so well and What could we do differently next time? 

This is great used in team contexts and after study sessions or projects. We recently used it as a team to look at the work done around recognising World Sepsis Day. We stopped to celebrate the great successes, noted the leanings and created a plan for next year. 

This simple format can be applied to lots of situations and when you are trying to get feedback from a team that works shift work the large poster/post it note approach can really engage the whole team without too much explanation. 

When talking about feedback another great go-to resource is  Brene Brown, 

Dr. Brené Brown is a research professor and has spent the past thirteen years studying vulnerability, courage, worthiness, and shame. She has delivered two TED talks and written three books about her work. 

Confession time - despite being in awe and wonder of this woman I have only read one of her books - Daring Greatly. Within this book there is a great section on feedback and this wonderful checklist for preparing yourself and the other person for talking an issue through. You can download this as a poster via her website. I clung to the chapters on leadership but what I think touches me most is her story telling, with openness and vulnerability. Something I talked about at the interview session last week. 

I must leave you with the link to one of her TED talks and hope this starts you off on a discovery of your own for I believe Brene Brown has a lot she can teach us. 

Brene Brown: The Power of Vulnerability




Katie Quinney